At Facescribe Network, your privacy is a top priority. We are fully committed to protecting your personal information and complying with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any relevant updates or successor legislation (“Data Protection Legislation”).

This Privacy Policy outlines how we collect, use, and protect your personal data when you engage with us, whether through our website, emails, digital marketing, or other communication channels. By visiting our website or interacting with us, you accept the terms described in this policy. If you do not agree, please do not submit your personal information.

Who We Are

Facescribe Network is the data controller of any personal information you provide under this policy. This means we determine how and why your data is used in accordance with Data Protection Legislation.

What Information We Collect

Information You Provide

You may give us information about yourself when:

  • You fill in contact or enquiry forms on our website.
  • You interact with us through social media, emails, or online campaigns.

This may include:

  • Name
  • Email address
  • Phone number
  • Postal address or general location

We collect this information for communication, service delivery, or to support a patient you represent. We retain your data while we are in contact with you or as long as necessary to support your healthcare journey or service needs. You can unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link in our emails.

Information We Collect Automatically

When you visit our website, we may collect technical data such as:

  • IP address
  • Browser type/version
  • Operating system and platform
  • Time zone settings
  • Clickstream data (pages visited, time spent, interactions, etc.)
  • Device identifiers

This helps us improve your experience, monitor performance, and identify areas for improvement.

Information from Other Sources

We may receive data from other services you use that are linked to the Facescribe Network. This can include your name, contact details, and activity history. While some records (such as medical data) must be retained for legal reasons, marketing and engagement data can be deleted upon request by contacting info@facescribenetwork.com.

Use of Your Information

We use your information for the following purposes:

  • To fulfil service or contractual obligations.
  • To deliver personalised communications, newsletters, and marketing (with your consent).
  • To notify you about services or updates that may interest you.
  • To analyse website use and improve our platform and services.
  • To protect network integrity, prevent fraud, and ensure platform security.

We do not sell or share your personal data with third parties for marketing purposes without your explicit consent.

Cookies & Tracking Technologies

Facescribe uses cookies and similar technologies to distinguish you from other users and enhance your browsing experience.

Types of Cookies We Use:

  • Essential Cookies: For secure login, session management, and site functionality.
  • Analytical/Performance Cookies: Track visitor behaviour and improve website performance.
  • Marketing Cookies: Personalise ads and measure campaign effectiveness.
  • Functional Cookies: Enable content sharing and media embedding.
  • Preference Cookies: Save settings like language or location for a smoother experience.

You can manage your cookie preferences via your browser or cookie consent tool.

How We Protect Your Data

We use secure technologies and robust processes to safeguard your personal information against unauthorized access, loss, or misuse. While we take all reasonable steps to protect your data, transmission over the internet is never 100% secure, and is done at your own risk.

Sharing Your Information

We may share your data with:

  • Subsidiaries or partner providers within the Facescribe Network.
  • Third-party service providers (e.g., software platforms, analytics providers) to help deliver our services.
  • Legal or regulatory bodies where required to comply with the law or protect rights and safety.

We will never sell or trade your personal data.

Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Correct or update your data.
  • Request deletion of your data (where legally possible).
  • Withdraw consent for marketing at any time.
  • Object to or restrict certain data uses.

To exercise your rights or make a complaint, contact us at privacy@facescribenetwork.com. If you are not satisfied with our response, you may contact the UK Information Commissioner’s Office (ICO): https://ico.org.uk

Third-Party Websites

Our website may link to third-party platforms. We are not responsible for their content, services, or privacy practices. Please review their policies before submitting any personal data.

Automated Decision-Making

We may use automated tools (e.g., analytics or risk scoring systems) in line with our services. You may request human review of any significant decisions made solely by automated means.

Policy Updates

We review this Privacy Policy annually or when changes in the law or our services require it. Please check back periodically for the latest version.

If you have questions, feedback, or wish to update your preferences, please contact us at:

privacy@facescribenetwork.com

We value your trust and are committed to respecting your privacy at every step.